Cancel my orderUpdated 7 months ago

If you wish to cancel your order, please take the following steps:

1. Please contact us ASAP!
2. In the subject, please type "URGENT -- please cancel order #XXXXX"
3. Optional: in the body, please explain reason for cancellation, especially if there might be an alternative solution (e.g. need to change shipping address)

NOTE: We will do our best to cancel the order, but there is no guarantee that we will be able to do so in time. Our website and order fulfillment systems are highly automated to be able to pack, ship, and get the products into the hands of customers like yourself as soon as possible. Because of this, shipments are often packed within hours of being accepted.

If your package has already been packed up for shipment, we will not be able to cancel the order. We do however offer full refunds should you return the merchandise. We hope you understand and apologize for any inconvenience this may cause.