Customer satisfaction is guaranteed...If there is something wrong with the product or you do not like it for any reason, we will happily send you a replacement or you can return it for a full refund. *** NOTES ON GLASS ETCHING. If those tricks don't

Customer satisfaction is guaranteed...If there is something wrong with the product or you do not like it for any reason, we will happily send you a replacement or you can return it for a full refund.&#xA0;*** NOTES ON GLASS ETCHING&#xA0;<ul><li>Residue or Dust on Glass - We brush and wipe down each glass to make them spotless when they leave our warehouse. Occasionally, during shipping some additional glass etching will come off creating glass residue or dust. This is normal and we recommend washing before first use. &#xA0;</li><li>Glass Texture -&#xA0;The etching process permanently alters the glass and leaves a texture when holding it in your hand. It should NOT be rough to the touch. If this is the case, try washing the glasses once or twice or scrubbing them with a nylon bristle brush or non-scratch pad.</li><li>Design is Fading - The final etch is permanent and will never wash away. However, sometimes the etching process can create glass residue which will comes off after the first wash, giving the appearance that the design is fading or washing away. This is a normal one-time event, and the etch that remains will never wash away. &#xA0; &#xA0;</li></ul>If those tricks don&apos;t work and you are still unsatisfied, please <a href="mailto:help@welltolddesign.com" title="contact us">contact us</a> about a replacement or refund.1. &#xA0; &#xA0; In the subject, please type &quot;quality replacement #XXXXX&quot;2. &#xA0; &#xA0; In the body, please explain the problem

Defective products / Quality concerns

We make every effort to accurately describe and photograph our products, and we hope that they exceed your expectations upon delivery! There may be slight color variations depending on your computer, tablet, or mobile device; and there may be slight

We make every effort to accurately describe and photograph our products, and we hope that they exceed your expectations upon delivery! There may be slight color variations depending on your computer, tablet, or mobile device; and there may be slight variations in our engraved products due to the intricate nature of our designs and the engraving process. However, customer satisfaction is guaranteed! If there is something wrong with the product or you do not like it for any reason, please reach out to us so we can assist in finding a solution.Return, Exchange, and Refund PolicyTo initiate a return or exchange, please contact us at <a href="mailto:help@welltolddesign.com">help@welltolddesign.com</a> within 14 days of delivery. &#xA0;&#xA0;Return for refund of the product cost:Standard, In-Stock, Inventory Items (i.e., Not Custom, Made-to-Order or Personalized items) may be returned to us within 30 days of receipt for a refund of the product cost. There is a return fee of $7.95 associated with the pre-paid return shipping label.&#x2028;&#xA0;Exchange for store credit:Standard, In-Stock, Inventory Items (i.e., Not Custom, Made-to-Order or Personalized items) may be exchanged within 90 days of receipt for a store credit to use toward your next purchase. The pre-paid return shipping label is free.Please Note:<ul><li>Item(s) being returned for a refund or exchanged for store credit must be received by Well Told in the original, undamaged condition and in the original packaging before the credit or refund will be made.</li><li>Please do not return item(s) that were damaged upon receipt.</li><li>Well Told cannot accept returns or exchanges for Custom and Personalized items unless the item is defective or was damaged upon receipt. Contact us with a photograph and description of the defect or damage to initiate a refund or replacement.</li><li>Orders are typically processed within a few hours of your order time, after which we may not be able to accept cancellations.</li></ul>Please contact our Customer Service team at <a href="mailto:help@welltolddesign.com">help@welltolddesign.com</a> for additional assistance with a return, exchange, or refund.&#xA0;

Returns and Exchanges

We will not stand for this injustice...We will send a replacement right away!. Please take the following steps so we know what and where to send it:. 1.    Please contact us. 2.    Type "Damaged Shipment" in the subject line. 3.    In the body, tell

Damaged Shipment

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Returns and exchanges don't happen often with Well Told, but when they do, we will make it right. Learn about our easy, stress-free return/exchange process.